Refund Policy

At FOY AUTO PARTS customer satisfaction is our top priority. We understand that sometimes products may not meet expectations, and we are committed to making the refund process as straightforward as possible. Please review our refund policy below.

Eligibility for Refunds

  • Timeframe: Refund requests must be made within 60 days of receiving your order. After this period, we cannot offer a refund or exchange.
  • Condition: To be eligible for a refund, the part must be unused, in the same condition that you received it, and in its original packaging. Any signs of installation, damage, or modification will disqualify the item from a refund.
  • Non-returnable items:
    • Electrical components (e.g., alternators, sensors, wiring)
    • Special-order or custom-made parts
    • Clearance or final sale items

Refund Process

    1. Initiate a Return: Contact our customer service team at [email protected] or call us  to request a return authorization (RA) number.
  2. Return Shipping: You will be responsible for paying the shipping costs to return the item, except in cases where the part was damaged, defective, or incorrect upon arrival.
  3. Inspection: Once we receive your returned item, we will inspect it to ensure it meets our refund criteria. If approved, the refund will be processed.
  4. Refund Method: Refunds will be credited to the original payment method within 7-10 business days after the inspection is completed.

Shipping Refunds

  • Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item, damaged product).
  • If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise specified.

Defective or Damaged Parts

If you receive a part that is defective, damaged, or incorrect, please contact us immediately . We will arrange for a return or exchange at no additional cost to you. Please retain all packaging for claim verification.

Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank or credit card company as it may take some time before your refund is officially posted.
  • If you’ve done this and still haven’t received your refund, please contact us